At WELLFED FARE LTD ("we," "us," or "our"), we want you to be satisfied with your purchase. This Return and Refund Policy explains your rights to return products and request refunds, in accordance with UK consumer laws. WELLFED FARE LTD is registered in England and Wales under Company Number 15366808, with a registered office at 7 Bell Yard, London, England, WC2A 2JR.

1. Right to Cancel (Distance Selling)

• Under the UK Consumer Contracts Regulations, you have 14 days from receiving your order to cancel it for any reason and return the products.
• To cancel, notify us in writing (email to info@wellfedfare.store or letter to our registered address) within 14 days of delivery.
• Return the products to us within 14 days of notifying us, in their original condition (unused, in original packaging, with all accessories).

2. Return Process

• Contact us at info@wellfedfare.store or +44 7733789801 to request a return authorization and instructions.
• You are responsible for return shipping costs unless the product is faulty or misdescribed.
• We recommend using a tracked shipping service, as we are not liable for items lost in transit.

3. Refunds

• Once we receive and inspect the returned product, we will issue a refund within 14 days to your original payment method.
• Refunds include the product cost but exclude original shipping fees unless the return is due to our error or a faulty product.
• Faulty or misdescribed products will be refunded in full, including return shipping costs, in line with the Consumer Rights Act 2015.

4. Non-Returnable Items

• Products that are personalized, used, or damaged after delivery are not eligible for return unless faulty.
• Consumables or items with hygiene concerns (e.g., opened vacuum containers) cannot be returned unless defective.

5. Faulty or Defective Products

• If a product is faulty or does not match its description, contact us within 30 days of delivery to arrange a return.
• We may offer a replacement, repair, or full refund, as required by UK law.

Contact Us
For return inquiries, contact:
Email: info@wellfedfare.store
Phone: +44 7733789801
Address: 7 Bell Yard, London, England, WC2A 2JR

Last Updated: 21 Dec 2023